What We Do

Service Overview

We take faltering programs and make them successful. We take successful programs and make them even better. We make the world a better place to live. Well, that may be stretching it. But we do know how to help you.

Knapp is a consulting firm specializing in the development and revitalization of professional certification programs. Since 1989 we have been one of the most sought-after providers of business solutions in the industry. Translation: When it comes to establishing or enhancing your certification program, we should be your first choice.

Service List

We've told you a bit about what we do – here's how we do it. Knapp consultants include specialists in strategic planning, competitive analysis, business strategy, marketing/branding, psychometrics, and new program development – all geared to the certification community. Each of our consultants has at least 15 years of experience. In other words, we know this stuff.

Strategic Thinking
Business planning
Competitive analyses
Strategic direction and strategic planning
Market research and feasibility studies
Marketing and branding
Pricing studies

Change Management
Revisioning and revitalization of programs
Globalization of established, domestic credentials
Discontinuance/termination of a credential

New Product Development and Implementation
Certification and certificate program start-up
Development of new credentials for established certification programs (advanced and specialty certifications, certificate programs)
Creation of new, global credentials

Psychometrics
Validation studies (job/practice analysis, role delineation, body of knowledge studies)
Assessment and examination development
Scoring and analysis of assessments

Program Evaluation
Program audits
Preparation for accreditation

What's Our Secret?

We follow a simple philosophy (At least, it seems simple to us):

Know the latest industry developments and challenges.
Track the latest business trends and practices and adapt them for certification programs.
Lead the way in finding the right answers.
Guide our clients through the process as painlessly as possible.
Deliver on our promises with integrity.

This is the approach that enables us to help our clients discover their strengths and overcome their weaknesses. To achieve a clear vision of the market for their credential. To identify the best strategic option and manage associated risk. And to chart a course to sustained program growth and financial success.